Handy Info

Shipping

Size Matters !
Smaller products (hand size) travel fast.
Larger products (chest sized) take longer.
We send out parcels at the end of each day
to make sure you get your bits as quick as possible.

We're working with freight suppliers and currently offer the following delivery times:
Domestic (Australia):
Australian West-Coast Cities: 1-5 Business days
Australian East Coast Cities: 1-5 Business days
Australian Rural: 5-15 Business days
Domestic (New Zealand):
New Zealand Cities: 10-15 Business days
New Zealand Rural: 10-15 Business days
International:
We're staying local for now but please contact us! We can help.
Other helpful things to know:
Priority shipping is used on every parcel. Auspost has been struggling recently so we're working with them to get parcels out with speed and a smile.
If you select tracking will will send you the package tracking details once your order has been dispatched.
Multiple Orders: to reduce your shipping costs and environmental waste We will do our best to send as many items in a package as we can

Concerns? Questions? Message us!
Or see our FAQ.

Warranty
(and our guarantee)‍‍

We stand confidently behind the products we design and build. Products all come with a 3yr structural warranty and unlimited km's from the date of purchase. We guarantee the quality and usability of the products you purchase from Ark Earth.

While we are serious about our products lasting the test of time, we unfortunately can't cover normal wear and tear. Things like:
-Paint scratches over the product life.
-Damage resulting from incorrect installation.
-Incorrect use

Please see our T's and C's for detailed information (bottom of page).
Our products are part of your Ark Earth experience, something we value highly.  Improving what we make and offer is very important to us. If you have any concerns; big or small, we would like to hear from you. Contact here.

Returns

Message us on our contact page with "Return" in the subject and we'll get back to you within 1 business day. If you have any further questions, queries or issues you can also message Kyle: Kyle@ArkEarth.com.au. Thanks!

Our Goal


To build rugged, value adding equipment for outdoor adventures, mostly for vehicles right now.

Equipment that will last the test of time in the harsh Aussie outback.

Gear you can pass down to the grandkids.



Feedback


We made 3 levels of feedback:
1 min | 4 questions to quickly get your insight -> link.
5 mins | Longer survey about the website and 3 products -> link.
10 mins | We love chatting with you! Book a call time and lets talk about your experience good or bad.

T's and C's
(terms and conditions)

Welcome to our website T's & C's

Definitions:

The terms ‘you and buyer' refers to the user or viewer of our website.

The terms 'we' or 'company', refers to the company Ark-Earth

General:

If you continue to use Ark-Earths website, you are agreeing to comply with and be bound by the following terms and conditions of use outlined below.

If you disagree with any part of these terms and conditions, please do not engage in business with us.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your own specific requirements.


Changes to product prices, availability and product descriptions:

Product prices, availability and product descriptions are subject to change at any time without notice. We make every effort to ensure that product descriptions remain accurate, however misinterpretations may occur.

Contract of sale:

When the buyer places an order. This forms a contract between the buyer and Ark-Earth. The contract cannot be varied without written and signed approval to the changes by Ark-Earth.

Ordering a Product:

If for any reason that Ark-Earth can not fulfill your order. We will contact you via phone / email. To discuss reimbursement of money paid.

Orders will only be cancelled in the instance that Ark-Earth has reasonable suspicion of fraud or for any other legitimate reason.

Delivery:

Listed delivery times are only a guideline. Due to unforeseen circumstances they can change at any moment without notice.

Ark-Earth is not liable for any delays caused by third parties, such as postage or lead times on products from third parties. Ark-Earth will do its best to ensure products arrive as soon as practicable

New product Models:

If a model has been updated and changed and a new model has been released, Ark-Earth after consultation with the buyer, can supply the new model instead of the old model and the price and terms will be those of the new model.

Warranties:

Your purchases are protected under Australian consumer law. Ark-Earths products come backed with a manufactures warranty. In the unlikely event of a faulty product a claim can be made.

In the event of a claim Ark-Earth reserves the right to deal with the claim accordingly.
1.  Product will be repaired or replaced
2. Product will be refunded, excluding original delivery costs.


Payment:
We accept payments through our online platform PayPal.

We can accept direct deposits on larger invoice orders. Please contact us directly for more information.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.